Privacy Policy
Last updated: April 2026
1. Who we are
Heatline Ltd ("Heatline", "we", "our") is a home services company registered in England and Wales. We provide plumbing, heating, electrical, drainage, and related services across Birmingham and the West Midlands. Our registered address is Birmingham, West Midlands.
2. What data we collect
When you submit a quote request, contact form, or subscribe to a service plan, we collect your name, phone number, email address, postal address or postcode, and the details of the service you're requesting. We may also collect usage data about how you interact with our website through cookies (see section 6).
3. How we use your data
We use your data to respond to service enquiries, arrange bookings, send confirmation emails, process service plan payments through Stripe, and send relevant service reminders (with your consent). We do not sell your data to third parties.
4. Data storage and security
Your data is stored securely on servers within the UK and EU. Payment data is processed exclusively by Stripe and we do not store card details. We use industry-standard encryption (HTTPS/TLS) on all data transmissions.
5. Your rights
Under UK GDPR, you have the right to access, correct, or delete your personal data at any time. To make a request, contact us at info@heatline247.co.uk. We will respond within 30 days.
6. Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can manage cookie preferences via your browser settings. We use Google Analytics to understand how visitors use the site; this data is anonymised.
7. Third-party services
We use Stripe for payment processing, Sanity for content management, and Nodemailer for transactional emails. Each of these services operates under their own privacy policies and data processing agreements.
8. Contact
For any privacy-related queries, contact us at info@heatline247.co.uk or call 0121 765 4321.