Burst Pipe at Home? What to Do Before the Plumber Arrives

A burst pipe can turn into a major water-damage problem very quickly. The priority is to stop the flow of water, make the area safe and then arrange a proper repair.

Heatline is based near Sutton Coldfield Town Centre and provides emergency plumbing help in Sutton Coldfield for burst and leaking pipes. We cover the town-centre area around The Parade and High Street as well as homes towards Sutton Park, Good Hope Hospital, Boldmere, Four Oaks, Mere Green, Walmley and Wylde Green.

1. Turn off the water at the internal stop tap

Your internal stop tap controls the incoming water supply. It is often under the kitchen sink, although it can also be in a utility room, cupboard, garage, cellar or under the stairs.

WaterSafe recommends turning off the water supply when a pipe bursts. Turn the valve slowly and do not force a seized stop tap. You can read their guidance on what to do if a pipe bursts.

2. Switch off the heating or boiler

If the leak involves central-heating pipework, or you are unsure where the water is coming from, switch off the boiler/heating system. This helps prevent water being circulated through a damaged part of the system.

3. Be careful around electricity

If water is leaking near electrical fittings, lights, sockets or appliances, do not touch wet electrical equipment. If it is safe to reach your consumer unit without entering the wet area, isolate the relevant electrical supply. If you are unsure, keep away and get professional help.

4. Contain as much water as you safely can

Use buckets, towels and containers to reduce the spread of water. Move furniture, rugs and valuables out of the affected area if this can be done safely.

5. Drain remaining water where appropriate

Depending on the type of system and the location of the burst, opening suitable taps can help release water remaining in the pipework after the supply has been isolated. If you are unsure which system you have, focus on isolating the supply and getting a plumber on the way.

6. Do not rely on a temporary patch as the final repair

Pipe repair tape, clamps or improvised fixes may slow a leak in some situations, but a damaged pipe or fitting still needs a permanent repair. Hidden leaks under floors or behind walls also need investigation to make sure the surrounding area can dry properly.

Where is my stop tap?

It is worth finding your stop tap before an emergency happens. WaterSafe advises homeowners to know where it is and check that it operates. Their guidance notes that internal stop taps are commonly found under the kitchen sink, in cupboards, garages, utility areas, cellars or under stairs.

Emergency plumber in Sutton Coldfield & Birmingham

Heatline repairs leaking and burst pipes and provides emergency plumbing services across the local area.

If water is escaping now, call 0121 517 0585.